Dental IT Support Built
for the Speed of Dentistry.
Fast access to an experienced team of dental technicians who streamline problem resolution and stabilize the technology practices rely on.
45-second average access to live assistance
What’s included
Support that keeps practices moving.
With patients in the chair, support can’t wait. Erickson combines fast HelpDesk access, onsite technical support, vendor coordination, and proactive monitoring to reduce disruption across the practice.
Remote HELPDESK Support
When technology is disrupting the practice, contact the Erickson HelpDesk — whether it’s a workstation acting up, imaging not opening, or a device struggling to connect to Wi-Fi. Our dental-experienced technicians are there to help. No phone tag. No extended hold times.
24/7 Access to Support
Because emergencies don’t stick to a schedule.
How to reach support
Onsite Technical Support
In-person technicians for issues that need hands-on work or a physical review of equipment and cabling.
Dental Vendor Coordination
We coordinate with software, imaging, and equipment vendors so teams aren’t stuck managing the back-and-forth.
Preventive Oversight
Proactive oversight that catches and clears many issues before they ever reach the schedule.
The Erickson Difference
No long holds.
No finger-pointing. Just resolution.
Most IT support stops at the first handoff — “that’s a software vendor issue, call them.” Erickson stays on it, coordinating across software, imaging, equipment, and network vendors until the issue is resolved.
However the issue comes in, Erickson owns the path to resolution.
Report the issue once — by call, email, or ticket. Erickson takes it from there.
We pinpoint the cause across hardware, software, network, and vendor systems.
We resolve what we can and coordinate directly with the appropriate vendor when additional support is needed.
Built For Dental
Dental-specific support, not generic IT.
A dental practice doesn’t run like a standard office, so it shouldn’t be supported like one. Erickson’s model is built around the equipment, software, and infrastructure dental teams depend on every day — and the technicians who pick up already know it.
Dental Equipment
- Digital sensors & intraoral cameras
- 3D scanners
- CBCT / PAN machines
- Acquisition workstations
Practice Software
- Practice management systems
- 2D / 3D imaging software
- VOIP & inter-office communication
- Microsoft 365 & email
Practice Infrastructure
- Servers & Wi-Fi
- Firewalls & network switches
- Structured cabling
- Security & access control
Why It matters
When support is built for dental, practices run better.
Issues get handled fast, so teams stay focused on patients
— not troubleshooting technology.
Erickson stays with the issue, cutting the back-and-forth between staff, vendors, and support teams.
Every practice gets a single, dedicated point of contact who knows its environment and is invested in its success.
Common Questions
What to expect from Erickson.
Call the HelpDesk at 800-477-6758, email, submit an online ticket, or click the Erickson Support Icon on a managed workstation — whichever fits the moment.
Call for anything stopping work right now — a chair down, imaging not opening, a workstation failing mid-schedule. Submit online for lower-urgency requests or items easier to explain in writing.
The HelpDesk is staffed during business hours, with on-call technicians after hours, so teams can reach support whenever an issue can’t wait for the next morning.
Yes. Erickson resolves what it can and coordinates directly with software, imaging, and equipment vendors when additional support is needed — so teams aren’t managing the back-and-forth.
Most issues are resolved remotely. When a problem requires hands-on work, cabling review, hardware replacement, or physical troubleshooting, Erickson schedules onsite support as needed based on the practice’s service agreement.